Jacqui Wishart

I am a professional problem solver and lover of efficiency. I have spent the majority of my career working in the K-12 education industry specializing in helping schools create a cohesive online experience for their families, from the admissions process through graduation.

Resume

Over 10 years of experience

Experience

2018 - Current

Business Analyst Team Lead


Create comprehensive onboarding program for new consultants delivering education management software implementation.
Establish policies and procedures for the delivery team, allowing for a consistent and powerful delivery of content across teams.
Lead and develop a cross-functional team of 7 data analysts and .net programmers, as well as a team of 4 off-shore programmers.
Initiate an improvement plan to streamline data conversions to reduce time-to-live by 30% for new customers.
Lead the product development of software to reduce the overall number of data-related support cases by 80% and reduced the turnaround time by 60% during the peak season.
Provide business development expertise to develop new custom consulting, data, and recurring subscription services, contributing to over $300k in annual sales.
Utilize Lean Six Sigma and Root Cause Analysis tools to prioritize process improvements.
As a member of the management team, responsible for managing backlogs, reporting, forecasting, and budget analysis.
Serve as program manager for Blackbaud’s largest K-12 customer to ensure seamless delivery of services.

2014-2017

Principal Consultant

Major Accomplishments
Provided software training and implementation for over 60 clients on an annual basis ensuring mastery of Blackbaud’s comprehensive learning management system (LMS), student information system (SIS), enrollment management system (EMS) and content management system (CMS).
Performed on-site workshops for faculty members and school administrators.
Developed client needs assessments and strategic solutions including an innovative training curriculum and effective consulting methods to meet and exceed client experience and learning retention.
Implemented integrations via web service API for 30+ ecosystem partners.
Mentored new consultants on how to be effective in providing expertise and adding value.
Exceeded customer satisfaction ratings.
A departmental leader in up-selling services and software.
Utilized LiquidPlanner, Zoho, Salesforce.com and Netsuite CRM to monitor project life cycle.

2010 - 2014

LMS & SIS Project Lead

Major Accomplishments
Responsible for implementing LMS and SIS software for 40-45 customers annually.
Advised customers on best use of software based on their needs and industry best practices.
Identified the need for documentation to ensure ongoing customer support and success. Designed the architecture and executed implementation of a 1300+ article knowledgebase using Confluence.
Created self-paced, virtual, and in-person training curriculum.
Recorded comprehensive training videos and self-paced training modules using Camtasia and Brainshark.

2009-2010

Customer Support Representative

Major Accomplishments
Provided email and phone support to 400+ K-12 customers using WhippleHill's school education management suite.

Education

2014
Southern New Hampshire University

Business Courses for MBA Program

2009
University of New Hampshire

Political Science

Graduated Manga Cum Laude with diverse coursework including courses in science, math, programming, philosophy - and of course, political science. My main area of interest in undergrad was public opinion and political communication.

Skills

Process Improvement

95%

Project Management

75%

Program Management

80%

Content Creation

90%

Industry Skills

LEAN Six Sigma Continuous Improvement

85%

Competitive Analysis

70%

Employee Development & Mentoring

60%

Process Improvement

100%

Training Development

85%

Technical Writing & Documentation

100%

Contact

Can't wait to talk!

Let's Connect!

Phone: 603.759.4483

E-mail: Jacqui@Wishart.me