Skills

95%SAAS Enterprise Software Implementation
90%Change Management
80%Project Management
75%Technical Documentation



75%WordPress
90%Change Management Consultation
90%End-User Training
90%Problem Solving

Resume

Experience
January, 2015

Principal Consultant

Blackbaud

Provide excellent overall consultation, training, and implementation for over 60 key clients on an annual basis ensuring mastery of Blackbaud’s complex learning management system (LMS), student information system (SIS), enrollment management system (EMS) and content management system (CMS).

Perform client needs assessments and design strategic solutions, innovative training curriculum, methods, and processes to meet and exceed client experience and learning retention.

Implement integrations via web service API for clients with 30+ ecosystem partners.

Mentor new consultants on how to be effective in providing expertise and adding value.

Maintain high customer satisfaction ratings.

A departmental leader in upselling services and software to customers going through implementation.

Utilize LiquidPlanner, Salesforce.com and Netsuite CRM to monitor project life cycle.

LMS & SIS Project Lead

WhippleHill Communications

Responsible for implementing learning management and student information enterprise software for 40-45 customers annually. Consulted with customers on best use of software based on their needs. Authored 1300+ articles and created architecture for knowledgebase using Confluence wiki.

August, 2010
August, 2009

Customer Support Representative

WhippleHill Communications

Responded to an average of 30 email and phone support inquiries per day.

Provided excellent customer service, with high customer satisfaction.

Authored tutorials to increase efficiency and reduce response time.

Operations Assistant

United Water

Developed marketing and promotional materials for nationwide community-relations campaigns.

Completed a comprehensive competitor analysis of wastewater and water operations and management contracts nationwide.

Designed, implemented, and maintained several Access databases, converting hard-to-read Excel files into user-friendly and accessible databases.

Provided administrative support as needed, including answering phones, accounts payable requisitions, timecard entry, and proposal preparation.

August, 2007
Formal Education
May, 2009

University of New Hampshire

Durham, New Hampshire

B.A. in Political Science magna cum laude

Honors: Dean's List, Pi Sigma Alpha

Teaching Assistant: Philosophy and Ethics of Computing and Technology

Informal Education
August, 2016

Rails Girls

Chicago, IL

End

If we did all the things we are capable of, we would literally astound ourselves.

- Thomas Edison -

Contact

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