SaaS Strategist & PS Leader
Building sustainable practices where people and tech coexist – and thrive.
I’m a builder. A doer. Someone who believes the way things have always been done is rarely the only way. I help turn client relationships into recurring revenue — by building the right practices, the right teams, and the right systems, with human relationships at the core and intelligent tools reducing friction and mental load.
My Philosophy
Built to Last. Built for What’s Next.
The organizations winning the next decade aren’t moving the fastest. They’re building the most deliberately and balance technology with humanity.
Recurring revenue clients renew because they see real value. Teams coached to think independently. Client relationships built on trust. And AI used intentionally — to eliminate friction so your people can do the work that actually can’t be automated.
Future-ready doesn’t mean people-optional. That’s the future.
A Little About Me
Two decades building things from scratch.
I’ve spent my career at the intersection of client success, professional services, and sustainable revenue — doing work that often didn’t have a job title yet.
Most recently I built the Advisory+ practice at Blackbaud from scratch, scaled it to $12.5M ARR within four years, and learned a lot about what makes a PS practice actually sustainable. When I’m not doing that, I’m in the garden, hanging out with my family, or being supervised by two very opinionated mini dachshunds named Maple and Juniper.
What I’m Into
Currently reading & listening
📚 Books
- Co-Intelligence: Living and Working with AI
- Everything Is Tuberculosis: The History and Persistence of Our Deadliest Infection
- Miracle Children: Race, Education, and a True Story of False Promises
- The Chaos Machine: The Inside Story of How Social Media Rewired Our Minds and Our World
- Don’t Trust Your Gut: Using Data to Get What You Really Want in Life
🎧 Podcasts
- How I Built This — Guy Raz, NPR
- WorkLife with Adam Grant — TED
- Hidden Brain — Shankar Vedantam, NPR
- No Stupid Questions — Freakonomics Radio