collaborate With Me
Let’s build something worth building.
I work with SaaS organizations that have a gap between where they are and where they need to be — and need someone who’s actually done it before.
Recurring Revenue Practice Design
Most SaaS organizations know they should be generating more recurring revenue from their existing client base. Few have a clear model for how to do it. I help you design the offering, make the business case, price it correctly, and build the operational infrastructure to deliver it.
This is the work I did building Advisory+ at Blackbaud from zero to $12.5M ARR. I know what it takes because I’ve done it inside a complex enterprise SaaS organization with real stakeholders, real budgets, and real pressure to perform.
Strategy & Advisory
Not currently available for fractional or embedded leadership roles — but I’m always open to a good strategy conversation. If you’re trying to work through your PS model, figure out how to price and package recurring services, or think through a team structure challenge, I’m happy to dig in.
Sometimes a few focused hours with someone who’s built this before is exactly what you need. No ongoing commitment required.
Team & Organizational Development
The best PS and CS teams aren’t built on great processes alone — they’re built on people who can think, adapt, and build real client relationships. I help organizations develop the coaching infrastructure, career frameworks, and operating rhythms that grow people rather than just manage them.
AI-Forward Operating Models
I help client-facing teams figure out where AI genuinely creates capacity — and where the pressure to automate is actually undermining what makes your service valuable. The goal isn’t AI adoption. It’s a more sustainable, more effective practice that your clients trust more, not less.